Warranty Policy

Effective Date: 27-10-2024

At Cozydoor VN, we stand behind the quality and craftsmanship of our products. This Warranty Policy explains the terms and conditions of our product warranties and how you can request service if needed. By purchasing a product from Cozydoor VN, you agree to the terms outlined in this policy.

1. Warranty Coverage

1.1 Products Covered by Warranty

All products sold by Cozydoor VN are covered by a warranty for a period of [insert duration, e.g., 1 year, 2 years] from the date of purchase, unless otherwise specified. This warranty covers manufacturing defects in materials and workmanship under normal use and conditions.

1.2 What the Warranty Covers

  • Defects in materials: Any product that exhibits defects in the materials used during production.
  • Defects in workmanship: Any product that displays faults due to errors in the manufacturing process.

1.3 What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear: Deterioration due to normal aging or use over time.
  • Improper use or damage: Damage caused by misuse, accidents, abuse, neglect, or improper handling of the product.
  • Unauthorized repairs or modifications: Any damage resulting from repairs or alterations performed by third-party services or the customer.
  • Environmental factors: Damage caused by environmental conditions such as moisture, extreme temperatures, or exposure to chemicals.
  • Cosmetic damage: Scratches, dents, or other minor cosmetic defects that do not affect the product’s functionality.

2. Warranty Period

The warranty period begins on the date of purchase. Depending on the product category, the duration of the warranty may vary:

  • Standard products: Warranty period of [insert duration, e.g., 12 months].
  • Custom or specialized products: Warranty period may vary based on the terms agreed upon during purchase and will be specified in the purchase agreement.

Once the warranty period has expired, Cozydoor VN is no longer responsible for providing repairs or replacements under warranty terms.

3. How to File a Warranty Claim

3.1 Required Information

To file a warranty claim, please provide the following information:

  • Proof of purchase (order confirmation, receipt, or invoice).
  • A detailed description of the issue or defect.
  • Photos or videos (if applicable) to demonstrate the problem.

Please contact our customer service team at [Insert Contact Information] to initiate your claim. Cozydoor VN reserves the right to request further information or documentation as part of the claim evaluation process.

3.2 Shipping Costs for Warranty Claims

  • Domestic Claims (Vietnam): If a warranty claim is approved, Cozydoor VN will cover the cost of shipping for both the return of the defective product and the shipment of the repaired or replacement product to you.
  • International Claims: For international warranty claims, customers are responsible for shipping costs to Cozydoor VN, while we will cover the cost of shipping the repaired or replacement product back to you.

4. Warranty Service Options

4.1 Repair or Replacement

If your product qualifies for a warranty claim, Cozydoor VN will either:

  • Repair the defective product using new or refurbished parts, or
  • Replace the defective product with a new or equivalent product.

The decision to repair or replace will be at Cozydoor VN’s discretion, depending on the nature and severity of the defect.

4.2 Refund

In cases where repair or replacement is not feasible, Cozydoor VN may offer a refund, either partial or full, depending on the duration of use and the condition of the product.

5. Exclusions and Limitations

This Warranty Policy does not apply to:

  • Products that have been damaged due to misuse, improper handling, accidents, or unauthorized alterations.
  • Products that have been installed, maintained, or repaired improperly.
  • Products exposed to environmental damage (e.g., extreme temperatures, water damage, or corrosion).
  • Warranty claims made after the warranty period has expired.

Any disputes related to this Warranty Policy will be resolved according to the terms set out in the governing law clause of our Terms and Conditions.

6. Extended Warranty Options

Cozydoor VN may offer extended warranties on select products. These extended warranties, if available, can be purchased at the time of checkout or within [insert number] days of the original purchase. Extended warranty terms and conditions will be provided separately.

7. Third-Party Warranties

In some cases, Cozydoor VN sells products from third-party manufacturers. These products may be covered by the manufacturer’s warranty rather than Cozydoor VN’s warranty. In such cases, the customer should refer to the warranty terms provided by the product’s manufacturer for guidance on how to file a claim.

8. Non-Transferable Warranty

The warranty is only valid for the original purchaser of the product and is non-transferable. If the product is sold or transferred to a new owner, the warranty will become void.

9. Warranty Disclaimers

Cozydoor VN’s liability is limited to the repair, replacement, or refund of the defective product. Under no circumstances will Cozydoor VN be responsible for any incidental or consequential damages resulting from the use or inability to use the product, even if Cozydoor VN has been advised of the possibility of such damages.

10. Contact Us

If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us at:

  • Cozydoor VN
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]

This Warranty Policy aims to ensure transparency and protect the interests of both Cozydoor VN and its customers. By providing clear guidelines and procedures for filing warranty claims, we aim to maintain high customer satisfaction and trust in our products.