Shipping and Delivery Policy

Effective Date: 27-10-2024

At Cozydoor VN, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping and Delivery Policy explains the terms and conditions regarding how we handle the shipment and delivery of your orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

Cozydoor VN currently offers shipping to the following locations:

  • Domestic (Vietnam): We deliver to all provinces and cities across Vietnam.
  • International: We also ship to selected countries outside of Vietnam. Please refer to the list of eligible countries at checkout.

If your location is not covered, please contact our customer support team at [Insert Contact Information] to discuss potential arrangements.

2. Processing Time

2.1 Order Confirmation

Once your order is placed, you will receive an order confirmation email with your order details. Our team will begin processing your order as soon as it is confirmed.

2.2 Order Processing

  • Domestic Orders: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • International Orders: For international shipments, orders may take 3-5 business days to process due to additional customs documentation requirements.

Processing time may vary based on product availability, peak seasons, or unforeseen delays. We will notify you via email if there is any delay in processing your order.

3. Shipping Methods and Estimated Delivery Times

3.1 Domestic Shipping (Within Vietnam)

We partner with reliable local carriers to ensure timely and secure delivery of your products. Available shipping options include:

  • Standard Shipping: Estimated delivery time is 3-5 business days after processing.
  • Express Shipping: Estimated delivery time is 1-3 business days after processing.

Shipping times are estimates and may vary depending on your location within Vietnam.

3.2 International Shipping

For international orders, we offer a range of shipping options based on your location:

  • Standard International Shipping: Estimated delivery time is 10-20 business days after processing.
  • Express International Shipping: Estimated delivery time is 5-10 business days after processing.

Please note that international shipments may be subject to delays due to customs clearance procedures, which are beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on the following factors:

  • Destination: Whether the order is being shipped domestically within Vietnam or internationally.
  • Weight and Dimensions: The total weight and size of the package.
  • Shipping Method: Standard or express shipping options.

Any applicable shipping fees will be displayed at checkout before you finalize your purchase.

4.1 Free Shipping

We may offer free shipping promotions on certain orders. Free shipping eligibility and conditions will be clearly communicated on our website or during promotional events.

5. Customs, Duties, and Taxes (For International Shipments)

For orders shipped internationally, your order may be subject to customs duties, taxes, and fees as imposed by your country’s customs office. These charges are not included in the purchase price or shipping costs, and you are responsible for paying them.

Cozydoor VN is not responsible for any customs delays or additional charges incurred at your destination country. If you have concerns about customs policies or fees, we recommend checking with your local customs office before placing an order.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email that includes your tracking information. You can track the status of your shipment using the tracking link provided in the email.

If you do not receive a tracking email within the expected timeframe, please contact our customer support team at [Insert Contact Information] for assistance.

7. Failed Delivery Attempts

In the event that a delivery attempt fails (e.g., incorrect address, recipient unavailable), the following policies will apply:

7.1 Domestic Orders

If the local courier service is unable to deliver your package after multiple attempts, the order will be returned to our facility. We will contact you to arrange re-delivery, and additional shipping charges may apply.

7.2 International Orders

For international orders, if the package is not claimed or if delivery fails due to incorrect information provided by the customer, the package will be returned to us. Any re-shipment costs and return fees will be the responsibility of the customer.

8. Damaged or Lost Shipments

8.1 Damaged Items

If your order arrives damaged, please contact us immediately with the following information:

  • Your order number.
  • Photos of the damaged packaging and items.

We will work with the carrier to investigate the issue and, if applicable, provide a replacement or refund.

8.2 Lost Shipments

If your package is lost in transit and you have not received it within the estimated delivery time, please contact us at [Insert Contact Information]. We will initiate an investigation with the shipping carrier. Depending on the outcome, we may offer a replacement or refund.

9. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that address changes can be made once an order has been processed or shipped.

10. Delivery Delays

While we strive to ensure timely delivery, there may be situations beyond our control that lead to delays, including but not limited to:

  • Weather conditions: Natural disasters or extreme weather may affect shipping times.
  • Customs processing: International shipments may be held by customs for additional inspections.
  • Peak seasons: During busy seasons (e.g., holidays), processing and shipping times may be extended.

We appreciate your patience in these circumstances and will do our best to keep you informed of any delays.

11. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to contact us at:

  • Cozydoor VN
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]