Return and Refund Policy

Effective Date: 27-10-2024

At Cozydoor VN, we value our customers and strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your product or if there is a defect, we offer return and refund options according to the terms outlined below.

By purchasing from us, you agree to this Return and Refund Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, with all included accessories, manuals, and tags (if applicable).
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.
  • The return request must be initiated within [insert number of days, e.g., 14 or 30] days of the delivery date.

1.1 Non-returnable Items

Certain products are exempt from being returned, including:

  • Custom-made or personalized products.
  • Products marked as “Final Sale” or “Non-refundable.”
  • Gift cards and vouchers.
  • Products that have been used, damaged by the customer, or returned without original packaging.

If you are unsure about whether your product qualifies for a return, please contact us at [Insert Contact Information] before initiating the process.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our customer support team at [Insert Contact Information] with your order details and reason for the return. Once your return request is approved, we will provide you with instructions on how to send the product back to us.

2.2 Return Shipping

  • Domestic Returns (Vietnam): For returns within Vietnam, the customer is responsible for paying return shipping costs unless the product is defective or incorrect.
  • International Returns: For international orders, return shipping fees are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received.

Cozydoor VN is not responsible for any lost or damaged returns during transit. Please ensure the product is securely packaged to prevent damage.

3. Exchanges

If you received a defective or incorrect item, we are happy to exchange it for the same item at no additional cost. To request an exchange, please contact our customer support team at [Insert Contact Information] within [insert number of days, e.g., 14 or 30] days of receiving your order.

We do not offer exchanges for items that were correctly shipped and undamaged.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed using the original payment method. Please note:

4.1 Refund Processing Time

  • Refunds will be processed within [insert number of days, e.g., 7-10] business days after we have received and inspected your return.
  • Depending on your payment provider, the time it takes for the refund to appear in your account may vary.

4.2 Partial Refunds

In certain circumstances, only partial refunds will be granted, including:

  • Products that are not in their original condition, or are damaged or missing parts for reasons not due to our error.
  • Returns that are initiated outside of the eligible return period.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, we recommend the following steps:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as processing times can vary.
  3. If you’ve completed these steps and still haven’t received your refund, please contact us at [Insert Contact Information].

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must notify us within [insert number of days, e.g., 7] days of receiving the order. Please provide the following information to process the claim:

  • Order number.
  • Description of the damage or defect.
  • Photos of the damaged or defective product and packaging.

We will assess the situation and offer either a replacement, exchange, or full refund, depending on the severity of the issue.

7. Order Cancellations

You may request to cancel your order before it has been shipped. To cancel an order, please contact us at [Insert Contact Information]. If the order has already been shipped, you will need to follow our return process once the product is delivered to you.

In the case of successful cancellations before shipment, a full refund will be issued.

8. Return Address

Please send your returned products to the following address after receiving confirmation from our support team:

  • Cozydoor VN
  • Address: [Insert Company Address]
  • Phone: [Insert Phone Number]
  • Email: [Insert Email Address]

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us. Our customer support team is available to assist you with your inquiries:

  • Cozydoor VN
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]

By providing a clear and transparent Return and Refund Policy, Cozydoor VN aims to ensure customer satisfaction and confidence in our products and services. We are committed to handling all return and refund requests promptly and fairly, in accordance with the terms outlined above.