Privacy Policy

Effective Date: 27/10/2024

At Cozydoor VN, we are committed to safeguarding and preserving the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. Please take the time to read this policy carefully.

1. Introduction

Cozydoor VN (“Company”, “we”, “our”, or “us”) understands the importance of privacy and is committed to protecting the personal information you provide when interacting with us. This Privacy Policy explains:

  • What information we collect.
  • How we use that information.
  • How we protect your information.
  • Your rights regarding your personal information.

This Privacy Policy applies to all visitors, users, and others who access or use our services (collectively, “users”). It has been developed to ensure compliance with global data privacy regulations, including the General Data Protection Regulation (GDPR), where applicable.

2. Information We Collect

To provide you with our services, we collect personal information that you voluntarily provide when you visit our website, interact with us, or make a purchase. The types of personal information we collect include:

2.1 Personal Information

  • Name: For order processing and communication.
  • Email Address: For order confirmation, delivery updates, customer support, and promotional content (with your consent).
  • Phone Number: To provide delivery notifications, customer service support, and in case of urgent inquiries.
  • Country: To determine shipping eligibility and calculate delivery costs.
  • Billing and Shipping Address: Required for processing payments and delivering goods.
  • Other Information: Any additional information you choose to provide in communication with us, such as through contact forms, customer surveys, or support requests.

2.2 Automatically Collected Information

When you visit our website, we may also collect certain information automatically, including:

  • IP Address: To help diagnose technical issues, manage our site, and analyze visitor trends.
  • Browser Type and Version: To ensure compatibility with our website.
  • Device Information: Including your device type, operating system, and mobile network.
  • Usage Data: Information on how you use our website, such as the pages you view, how much time you spend on our site, and the links you click.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance user experience, track website performance, and personalize your experience. Cookies are small text files that are placed on your computer or mobile device when you visit a website. For more details, refer to our Cookie Policy.

3. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

3.1 Order Fulfillment

  • To process and complete your purchases.
  • To manage and track orders, including shipping and delivery.
  • To communicate with you about your orders and address any issues.

3.2 Customer Support

  • To provide customer service and respond to inquiries, questions, or feedback.
  • To assist with troubleshooting any problems with our products or services.

3.3 Improving Our Services

  • To understand how users interact with our website and improve functionality.
  • To conduct data analysis and research to optimize the website experience.

3.4 Marketing and Communication

  • With your consent, we may use your information to send you newsletters, promotions, or offers that may interest you.
  • You can opt-out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

3.5 Legal Obligations

We may use your information to comply with applicable legal requirements, such as tax reporting and consumer protection laws.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

4.1 Service Providers

We may share your personal information with trusted service providers who help us operate our business, such as:

  • Payment Processors: To facilitate payments for orders.
  • Shipping Companies: To fulfill and deliver your orders.
  • IT and Hosting Providers: To maintain the security and functionality of our website.

These providers are only authorized to use your information as necessary to provide services to us and are bound by confidentiality agreements.

4.2 Legal Compliance

We may disclose your personal information if required by law or in response to legal processes, such as a court order or subpoena.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. We will notify you of such changes and your choices.

5. Data Security

We implement a variety of security measures to ensure the protection of your personal information. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data transmitted online.
  • Access Controls: Only authorized personnel have access to personal data, and they are required to keep this information confidential.
  • Data Minimization: We only collect and retain the necessary amount of data for the purposes outlined in this policy.

Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Under applicable privacy laws, you have certain rights regarding your personal information. These rights include:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of the data we have collected.

6.2 Right to Correction

You have the right to request corrections to any inaccuracies in your personal information.

6.3 Right to Erasure (Right to Be Forgotten)

You may request that we delete your personal information under certain circumstances, such as if the data is no longer necessary for the purposes it was collected for.

6.4 Right to Object or Restrict Processing

You can object to or request the restriction of processing your data for certain purposes, such as direct marketing.

6.5 Right to Data Portability

In certain cases, you can request that your personal information be provided in a machine-readable format to transfer to another organization.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

If you request the deletion of your personal information, we will securely delete or anonymize the data in accordance with applicable laws and regulations.

8. Cookie Policy

We use cookies to enhance the functionality of our website, improve user experience, and for analytical purposes. A detailed explanation of the types of cookies we use can be found in our Cookie Policy.

8.1 Types of Cookies

  • Essential Cookies: Required for the website to function properly.
  • Performance Cookies: Help us understand how visitors interact with the site.
  • Marketing Cookies: Used to deliver relevant ads and track the effectiveness of our campaigns.

You can manage your cookie preferences by adjusting your browser settings.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through email or a prominent notice on our website. The date of the last update will be indicated at the top of this policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Cozydoor VN
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Company Address]

This Privacy Policy complies with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR), where relevant.